Technical Support Channels
A Sixty–Minute Response Time Guarantee
We provide a 60 min response time guarantee for every support ticket or email that you send to the technical support team. We’ll quickly respond to all general questions and forward right away the matter to our server admins in case additional assistance is needed. If you take advantage of the Admin Services package, we will carry out any of the included tasks at a time that has been discussed with you upfront.
A Premium Technical Support Service
Should you need assistance using the Web Site Control Panel or with any of the applications that we have installed on the server for you, don’t hesitate to reach the help desk support staff anytime through the ticketing system. Furthermore, in case you need help managing your dedicated server, you can order the Admin Services package, that includes Operating System updates every week, problem troubleshooting and installation procedures, server monitoring and restarting procedures, backup hard drive storage space, etcetera.
An Intuitive Help Area
We have provided our Web Site Control Panel with a fully detailed knowledge base, which features in–depth explanations of its features and functions. In addition, we have made exhaustive video tutorials that will further demonstrate to you how to perform a particular operation or resolve a regularly experienced issue. All the how–to articles and the tutorial video clips are easily reachable from each section of the Web Site Control Panel via the Videos and Help buttons in the top right corner.