Help and Support Channels

  • 1 hour ticket response time
  • A 60 minutes Ticket Resolution Warranty

  • Each ticket you send to our technical support Department will be responded to in up to one hour. All standard queries shall be replied to as quickly as possible. Nevertheless, if the service question you have submitted needs help from a trained technician, we are going to forward the ticket to him and will notify you about the hold–off.

  • Top quality support service
  • Top–quality Client Help Service

  • We offer you 24x7x365 client help by using a turbo–fast ticketing solution incorporated into your Control Panel. You could contact us anytime about any of the apps that come pre–configured on the virtual server, such as the selected Linux OS, the server management panel and our in–house designed Web Site Control Panel.

  • Intuitive help center
  • A Descriptive Help Zone

  • In the Web Site Control Panel that is available at zero cost along with your virtual server, you will find an educative Help zone, containing everything you should be informed on when supervising your web–sites and apps. We have incorporated a wide range of how to articles and reviews and video courses that illustrate the basic website maintenance duties in an understandable manner.