Lots of people who start using their 1st web hosting account, or switch companies, typically have queries in regards to how certain operations are carried out or chance upon obstacles when setting up different things such as e-mails, website settings, etc. Because of this, many web hosting companies have prepared documentation with the most frequently asked questions and problems so as to help their customers obtain information quickly and seamlessly. As a result, the support staff members can dedicate more time to real problems that some customers may be facing, since the solution for the smaller things will be available on the Internet and customers can easily cope with them without having to get in touch with the customer support team. Having thorough documentation is very important, particularly for new clients with no past experience, because the web hosting service involves loads of features and lots of individuals can become baffled about what action to take. A good knowledge base can both help you accomplish the things that you need and get to know how the web hosting service works in general.
Extensive Online Documentation in Website Hosting
Our website hosting packages come with an exhaustive knowledge base where you can find info about all the issues that you could possibly encounter and their resolutions. You can read how to create and manage an electronic mailing list, how to use an .htaccess configuration file, or how to proceed in case the settings of your email client are accurate, but nonetheless you’re unable to send email messages, for example. We’ve made every effort to be as exhaustive as possible and to cover all the available options so as to save you time and efforts and to give you different solutions for each and every problem. The knowledge base contains informational articles too – both generic ones about the web hosting service as a whole, and more specific ones, which will acquaint you with the functions and features of the Hepsia Control Panel. You can find articles that are dedicated to specific functions and features in each Control Panel section, while if you want to browse the complete list of articles, you should go to the all-inclusive Help section.
Extensive Online Documentation in Semi-dedicated Hosting
Our Linux semi-dedicated hosting services come with thorough online help documentation where you will find info on all the features that our in-house built Hepsia hosting Control Panel offers, along with solutions to different questions and problems that you may run into. All installation guides feature thorough instructions, which goes to say that you won’t have to worry about missing something if you would like to export a MySQL database, for example. The troubleshooting articles cover a variety of different tenable causes of particular issues and the solution for each of them, so in case you are not able to send emails although you have the right outgoing mail server settings, for instance, you can quickly discover what the reason may be and correct the issue with a couple of mouse clicks in your mail client. As Hepsia offers quite a few features, you’ll be able to find related articles in every single section. In case you want to examine all help articles, click on the Help link, which is located in the top right-hand corner of the page.