There are several ways in which you can contact the hosting company whose services you are using, but the one that you’ll invariably find no matter which company you select is a ticketing system. It is the least complicated medium of communication for different reasons. If no company representative is free at the moment and they’re all occupied, a phone call may not be answered, but a ticket will invariably be received. In addition, you can copy & paste extensive bits of information without the need to worry about spelling mistakes, and if a certain issue requires more time to be resolved or a number of responses have to be exchanged, all the info will be in one place, so each party can always see the comments written by the other one. The downside of using tickets to contact your hosting company is that they’re often separate from the web hosting platform, so if you need to provide info or to follow instructions, you will have to use no less than 2 different interfaces and this number could grow in case you would like to manage multiple domains. On top of that, many web hosting companies respond to tickets after a couple of hours, or even once in every 24 hours, and for you as a customer, this simply means wasted time while waiting for a reply.