There are several ways in which you can contact the hosting company whose services you are using, but the one that you’ll invariably find no matter which company you select is a ticketing system. It is the least complicated medium of communication for different reasons. If no company representative is free at the moment and they’re all occupied, a phone call may not be answered, but a ticket will invariably be received. In addition, you can copy & paste extensive bits of information without the need to worry about spelling mistakes, and if a certain issue requires more time to be resolved or a number of responses have to be exchanged, all the info will be in one place, so each party can always see the comments written by the other one. The downside of using tickets to contact your hosting company is that they’re often separate from the web hosting platform, so if you need to provide info or to follow instructions, you will have to use no less than 2 different interfaces and this number could grow in case you would like to manage multiple domains. On top of that, many web hosting companies respond to tickets after a couple of hours, or even once in every 24 hours, and for you as a customer, this simply means wasted time while waiting for a reply.
Integrated Ticketing System in Website Hosting
In stark contrast to what you may find with numerous other web hosting providers, the trouble ticket system that we’re using with our Linux website hosting is part of the Hepsia hosting Control Panel, which is included with all web hosting accounts. You won’t have to remember different log-in names and passwords, since you will be able to manage both your tickets and the web hosting account itself in one single location. So, in case you’ve got a query or bump into a predicament, you can touch base with our client support staff right away. Our ticketing system includes a smart search option. This suggests that even if you’ve sent tons of tickets through the years, you will be able to track down the one that you need effortlessly. You can also check knowledge base suggestions for solving commonly experienced issues.
Integrated Ticketing System in Semi-dedicated Hosting
The ticketing system that we are using is integrated into the Hepsia hosting Control Panel, which we have developed for our Linux semi-dedicated hosting services, so you won’t need an additional platform to get in touch with our support team – you can do it on the spot the moment you encounter a predicament. Opening a new ticket requires a few clicks of the mouse and finding an older one is just as simple. With our smart search option, you can swiftly track down any ticket that you have submitted in the past. You can open a ticket whenever you need as our customer support team representatives are at your disposal 24/7/365 and reply in less than an hour, even though it seldom takes this much to obtain support. With Hepsia, you’ll have everything in one single location and you can forget about needing to log in and out of two or more platforms to solve a simple problem.