A live chat is a real-time method of communication between a hosting supplier's support team and its customers. It's a very efficient method to get some information about the web hosting services or get some issue resolved since you are speaking with a live agent. The advantages of using a real-time chat service rather than calling or opening a support ticket are the reduced possibility of mistakes any time you exchange information like usernames or domain names, the quicker response time because the communication is real-time and the fact that you do not have to stay on the chat all the time - you are able to do another thing while the representative investigates the issue in question. In addition, you are able to join a live chat room from any computer that's connected to the web, avoiding the telephone fees that you will need to pay if you are calling to a different country.
Live Chat Support in Website Hosting
We provide a live chat assistance service for all Linux website hosting that we offer and we will assist you with almost everything live. In case you don't have an account with us yet, we'll be able to give you more details about the plans in order to help you to get the most suitable plan. If you are an existing customer, we can assist you with any general or billing matter and even with a number of common technical troubles, for instance an e-mail address installation in a desktop email client. When you are unable to phone us for some reason or you are in some country where we do not have a local telephone number, the live chat is the best way to contact us. Of course, some matters need longer time to analyze and test, so you will need to open a support ticket to our technicians, however, we can save your time and assist you with many troubles on the chat.
Live Chat Support in Semi-dedicated Hosting
The live chat support service that we provide is online every single day, even on weekends and holidays. It's the most effective way to find out more details about our Linux semi-dedicated hosting services in case you don't have an account yet or to have a problem resolved if you are a client and our support agents will assist you instantly no matter what time of the day you join the chat. In case you're unsure which package is more appropriate for your sites, if you need advice whether you need a certain upgrade and how to order it or in case you've got problems setting up an email account on your computer system, you are able to contact us and we will provide you with the needed info in a timely manner. The live chat is online even after our phone lines are off for the day, so if you have an account with us, you can be certain that you will always receive timely assistance with any question or issue that shows up.