One-Hour Response Guarantee
Understand a lot more about the 1-hour response time guarantee and how you, as a client, can benefit from it.
If you have a website, a problem may always emerge and it does not automatically have to be connected to the hosting service. For instance, something may go wrong when you update a software application or some important data may be modified or erased by chance. Regardless of what the essence of the problem is, you’ll need to get in touch with the help desk support team and request them to restore a backup or to assist you in solving the problem that you’re confronting. How quickly they’ll do this will determine the span of time that your sites will be offline. For given websites like community websites or web stores, a protracted outage period too often equals losing customers and money. Hence, it is of paramount importance that you use the services of a hosting company that provides not only a very good support service, but also a well-timed one.
One-Hour Response Guarantee in Website Hosting
With a website hosting
from us, you can just forget about waiting for hours and hours on end, or even all day, to receive an answer to an email or a support ticket. Irrespective of when you contact us, we’ll lend you a hand within only 1 hour with any technical or sales queries you might have. The fact is, our real response time almost never exceeds twenty to thirty minutes. As we are available to you 7 days a week, you’ll always receive support in a timely fashion and we know precisely how important that is in the Internet era. As soon as you contact us, we’ll respond to your enquiries. If you stumble upon any technical predicament, we will handle it instead of you, or we will provide you with all the necessary information in case there is something that you have to do yourself.
One-Hour Response Guarantee in Semi-dedicated Hosting
With a semi-dedicated server
account from our company, you can take advantage of our hyper-fast support service. You’ll obtain an answer to any support ticket posted through the web hosting Control Panel or email sent to our customer and tech support team in no more than an hour. The response time is guaranteed and it is valid regardless of the matter – billing or technical. It often takes substantially less time to investigate and rectify a problem. We will supply you with more information in case the solution involves something that should be done on your end. If you touch base with us during national holidays or weekends, the response time will be exactly the same and given that our support team will be at your disposal 24-7-365, you will receive quick assistance for practically any general, technical or billing issue irrespective of what time it is.