In case you've ever had a website hosting account before or you've dealt with any other online service, you're probably well aware from your personal experience that for some things it's better to talk to a live person over the phone than to exchange support tickets or email messages. If you want to find out more about a service before you buy it or if something small has to be done, for instance, it will be far easier and quicker to get it done live. When you can get in touch with representatives by phone, it's also very likely that you're dealing with a real website hosting provider, not a reseller. The type of support that you will get over the telephone varies between different suppliers - from very general matters to professional technical support. Usually the majority of suppliers supply pre-sales assistance and first level telephone support, while more complex tech matters are resolved via email and / or tickets.
Phone Support in Website Hosting
All our website hosting packages feature phone support fourteen hrs per day even on official holidays, which means that if you do not have an account yet, you can call us and find out more about our services or whether we meet the system requirements for your websites. For your convenience, we have local phone lines in the United States, the United Kingdom and Australia, so that you can contact the number which is closer to you. If you're a current customer, we can assist you timely with all the general and billing issues and with various technical issues to save you time and efforts - we acknowledge the fact that often it's much easier talk to a live person to get things done right away. Of course, some issues cannot be managed on the telephone, so if this is the case you will have to use our ticketing system.
Phone Support in Semi-dedicated Hosting
The support services forall of the semi-dedicated server plans that we supply feature live phone support for 14 hours daily. If you hesitate which package is appropriate for your websites, you would like to find out more about a plan's specs or you're looking for any other type of info about our solutions, you're able to call any of the local phone numbers which we have in the United States, Great Britain and Australia and our customer support representatives will help you. If you already have an account, you will be able to get in touch with us about sales and general issues, although we are usually able to help with a number of tech issues as well. For entirely tech difficulties you'll have to take advantage of our in-built ticketing system where the communication between you and our tech support team will be in 1 place, which is the better option if the issue needs additional time to be dealt with or it has to be escalated to our sysadmins.