Being able to get in touch with your website hosting company if you have any questions or encounter any problems is very important and how fast they will reply and take action is usually essential, in particular when your site is business-oriented, as longer downtime can often mean losing potential customers. The support solutions are usually one way to recognize actual suppliers from resellers. The second generally reply just to e-mails or support tickets and you will need to wait for a day or even more to get a reply. In case the trouble involves a few replies, you could end up losing days in order to get a basic problem resolved. With a legitimate and reputable website hosting provider, you will be in a position to connect with the support at any time and get an instant response whatever the problem or your question is - pre-sales, customer or technical one.
24/7 Customer Support in Website Hosting
We provide you with 24/7 billing, customer and technical support for our Linux website hosting
. Even if you are not our client yet and you have some questions, we will help you right away and supply you with the necessary information, in order to give you the choice to make an informed decision when you get a new website hosting account. We're available any time, including holidays and weekends, and we provide you with multiple options for communication to contact us - phone, live chat, e-mail messages and support tickets. To make things easier for you, we now have a couple of telephone numbers worldwide, therefore you will be able to call the one which is closer to you. The maximum response time for your emails and your tickets is 1 hour. The typical response time is around 15-20 minutes, so you can forget about waiting for days and nights to receive assistance for any kind of task or issue, regardless of its complexity.
24/7 Customer Support in Semi-dedicated Hosting
All the Linux semi-dedicated hosting services
that we offer feature 24/7 customer and technical support, which means that whatever the problem you experience, you will be able to contact us and we'll give you a hand quickly. The guaranteed answer time for every email or support ticket that you open through your Hepsia website hosting Control Panel is just one hour; usually the response time rarely exceeds 20 min. In addition, we have telephone support with multiple local numbers worldwide as well as a live chat, so that you will be able to contact us and get more details about our solutions even if you don't have an account yet. We can assist you with nearly any question or an issue you have - payment methods, package specs, e-mail setup, web hosting account settings, and so on. If you use our services, you won't ever have an issue where you should wait for a few days to get a problem solved like you may need to do with lots of other service providers.
24/7 Customer Support in VPS Hosting
In case you rent a Virtual Private Server through our company, you can contact us 24/7 for any kind of server-related issue or forvarious problems and / or questions with regard to the pre-installed software your server is equipped with. If you haven't acquired a virtual private server
plan yet, you are able to learn more details about our services by giving us a telephone call or by using our live chat service. For more technical problems, you should send an e-mail or open a ticket via your billing Control Panel and you will get support within less than 1 hour no matter the time of the day, even on weekends and holidays. The typical response time in most cases does not exceed thirty minutes. In case you'd like to have assistance for third-party software, you can take advantage of the Managed Services upgrade that you can include to each and every VPS package and our admins will assist you with any set up or troubleshooting issue you could have experienced.
24/7 Customer Support in Dedicated Web Hosting
All dedicated server
plans that we provide include 24/7 support through various methods of communication and with a 1-hour max response time warranty. When you want to find out more about the plans or you have any kind of general or billing questions, you are able to call one of the local numbers that we have around the world or you can use our live chat support and speak with a live representative. For solely technical issues which need some help from a technical support person or an administrator, you can open a support ticket from your billing Control Panel or you could send an e-mail, as all these channels are more appropriate to keep track of a given matter. The response time for them rarely exceeds 30 minutes, which means that you can forget about having to wait for a whole day in order to receive help. Our support service is available for any server-related issues, which includes the pre-installed software. If you want help with third-party apps, you can consider ordering the Managed Services upgrade that we provide for all of the plans.